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IRREVERENTLY FOCUSED

Carrie Nedrow

I am a strategy, operations, and technology expert.  I support global organizations to deliver superior customer experiences while building exceptional team environments.  I approach every initiative with exuberance and focus, explicitly leading by example.  

Being transparent, vulnerable, and courageous with every level of employee is my trademark.

My secret sauce is an uncanny ability to identify and isolate anomalies in organizations.  

Some projects are especially messy.

 

Roles may change.  Functions may be outsourced.

Jobs may be eliminated.

I have a strict code of ethics to ensure that engagements are conducted with diplomacy, compassion and honesty.

I am an alumni of Intuit, Inc. where I led teams, programs, and processes spanning Corporate Marketing and Technology Infrastructure to Payments Processing, Products and Operations.  At JPMorgan Investment Bank, I lead the Technology Architecture Process, Tools and Identity Management organization. 

I completed a Masters in Business Administration from Villanova University and a Certificate in International Banking and Economics from East China Normal University, Shanghai.  Prior to my business career, I was a professional ballet dancer, earning a BFA in Dance from The Juilliard School, New York City.

PASSIONS

 

Brain Wellness - With a clinical therapist, I co-founded Mind Matter Project a wellness nonprofit  providing personal brain insights to support individuals through every stage of life.

Writing - I'm new at the creative writing process... which leads me occasionally to perform in Los Angeles.  You're welcome to follow my blog... Greed & Gratitude

Dance - Despite retiring over 20-years ago, I still teach and take class.  It is life changing to see a person connect to their emotions,  imagination, and body all at the same time.  Pure magic.

"Carrie ...plays to win. Whatever she owns will be successful and I like to be on the winning team. I would definitely work with Carrie again."

Vice President, Data Design,

Financial Svcs Giant 

a sample of Carrie's portfolio

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Designed and delivered processes for $150 million technology organization's operating rhythms:  staff meetings, change management, PMO, SLA's, vendor performance, and reporting.

Business Operations Oversight

Annual Planning Process

Drove $1.2 billion annual planning process and reporting for global organization while implementing new planning platform.  Championed Manager All Hands feedback sessions and checkpoints.

Business Operations

Marketing Operations Management

Transformed marketing operations through expanding the conversation to broad stakeholders, deep dives with front line, and systematic delivery of highest impact priorities.

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Aligned senior leadership on critical success metrics to define and deliver a PMO responsible for managing pipeline, funding, resources, and reporting leveraging industry and bespoke tools.

Corporate Program Management Office

Program Management Coaching

Coached Program Managers globally on best practices, tool kits, and interaction styles.  Dramatic transformation in extended team behaviors, accountability, and delivery.  They rocked!

Portfolio Mgmt

Corporate Contact Center Technology Implementations

Implemented CRM suite to seven call centers, standardized telephony, switching and redundancy, with training and adoption oversight for over 2,500 agents.

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In two successive phases, led migration off legacy ACH and Card platforms while retaining 80% of the revenue on the strategic payments platform.

Migrate Payment Processing Portfolio

Transform Software Organization Performance

Designed and led complete turnaround initiative to rescue organization brand by re-establishing goals, driving new team behaviors, and instituting rigorous tracking with extraordinary quality results.

REscue PRojects

Data Center Migration

Crafted mission-critical data center migration in response to security findings leading to new network, hosting, and monitoring standards in addition to increased uptime. 

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